If your license is only used on one computer, please follow the steps below. If your license is shared between multiple users and you are an IT administrator, please visit Concurrent Licensing; otherwise, contact your IT department for any assistance with activation or troubleshooting.

If your license has already been activated and now you’re getting an error, it may be due to one of the following reasons:

• You’ve reinstalled, upgraded, or made changes to your operating system
• You’ve migrated to a new computer
• Your organization has reinstalled, upgraded, or made changes to their licensing server*

*Please contact your IT department for any assistance with activation or troubleshooting

Steps

Collecting Information

1. Click the Windows Start Screen icon (for Windows 7 and earlier, click the Start icon from the Windows taskbar).
2. Choose All Apps (for Windows 7 and earlier, choose All Programs).
3. Choose the NetPoint 5 folder.
4. Choose NetPoint Activation. The HASP window will open.
5. Click the Collect Information button. An Explorer window will open.
6. Name the file and click Save.
7. Navigate to the file in Windows Explorer.
8. Zip the file by right-clicking on the file and choosing Send to > Compressed (zipped) folder.
9. Send the zip file using your email client to support@pmatechnologies.com

NOTE: Once NetPoint support receives your zip file, they will email an updated activation file back to you.

Applying the License

1. Save the file to your computer
2. Navigate to the file in Windows Explorer.
3. Unzip the file by right-clicking on the file and choosing Extract All.
4. Follow steps 1-4 under Collecting Information above.
5. Click the Apply License Update tab.
6. Click the … button.
7. Browse for the unzipped file and click Open.
8. Click Apply Update.