The reason for this is that the version of Outlook being used is 64-bit, which is incompatible with NetPoint. For a long term solution, Outlook must be completely uninstalled and then reinstalled using […]
NetPoint Knowledge Base Scheduling Topics-Troubleshootings
The display of your screen may be being magnified. To adjust it in Windows 7: Click Start > Control Panel. The Control Panel window will open. Click Appearance and Personalization and then Display. Choose […]
Check that the screen resolution is within an acceptable limit. NetPoint requires a minimum screen resolution of 1024×768 and a 16-bit color setting.
An error is causing NetPoint® to incorrectly calculate the amount of available memory, which results in a negative number of UNDO buffers. To resolve this error, please contact NetPoint support or email firstname.lastname@example.org
If NetPoint is unable to open successfully after crashing (and if losing the recovered files is acceptable), go to “My Documents > NetPointRecovery” and delete the contents from this folder
If you are unable to download and/or install NetPoint®, temporarily disable any firewalls, anti-virus software, pop-up blockers, and download accelerators, and make sure your login credential has sufficient privileges to install software on […]
In this chapter, you’ll find information on how to resolve issues that haven’t been covered elsewhere in the user guide.